Q1: Can I use Osaka Amazing Pass to board the cruise?
A: Yes, one ride on one route is included in Osaka Amazing Pass.

Q2: Can I ride any route with the Osaka Amazing Pass?
A: Yes, you can ride any route one time.

Q3: I do not have my Osaka Amazing Pass number yet. Can I still make a reservation?
A: Yes, just leave that box blank.

Q4: Do infants and young children need tickets?
A: Children age 6 and up need a regular ticket(¥1,800) or an Osaka Amazing Pass. Children under age 6 ride for ¥800. Infants who can be held or sit on the lap ride free of charge.

Q5: Do infants or young children count as passengers?
A: Yes, even if your infant or young child does not need a ticket, they need to be counted as passengers for safety reasons. For example, if you are 2 adults with one infant baby, we will count you as 3 passengers.

Q6: Do I need a reservation to board the cruise?
A: Reservations have priority when boarding. If there are seats available customers without reservations are welcome to board the cruise.

Q7: What do you mean by 1 ride?
A: 1 ride means from one boarding point to the next, or in some cases, from one boarding point and back to the same boarding point.

Q8: How long is 1 ride?
A: It depends on the route. Short routes are about 25 minutes, long rides are about 40 minutes.

Q9: Can I reserve a specific seat on the boat?
A: No. The seat selection is first come, first served for both reservations and non-reservations.

Q10: I made a reservation but did not get a confirmation email. What should I do?
A: Check your email spam folder first. The reservation emails are sent from the email address noreply@reserva.be.  Make sure you can receive emails from that address. If you still can not find the confirmation email, send us a message through the contact form below on this page and let us know the name, date, time and email address for the reservation. If your reservation is the same day, it may be faster to give us a call at 06-6147-7763.

11: I am traveling to Osaka a few months from now. Do you have a schedule for that time?
A: The schedules and routes change slightly with seasons and we update the availability as soon as we can. If you can not find the available dates on our site, please check back soon again.

Q12: Can I bring a baby stroller or wheelchair on the cruise?
A: There is limited space on the boat, but if there is space available, you are can bring a single size collapsible baby stroller or wheelchair. Please note that there is sometimes a difference in level from the ship to the dock and it can be difficult to get on and off. The staff has the right to refuse boarding if they consider it unsafe.

Q13: Can I bring a suitcase on the boat?
A: There is limited space on the boat, and we ask passengers to please only bring one handbag or backpack. The staff has the right to refuse boarding to passengers that have too large or heavy luggage.